Return and Exchange Policy

Name: NINETY NINE
Telephone: 966546681476

Introduction:

Thank you for choosing our products. We strive to ensure your satisfaction, and at Ninety Nine, we aim to make the return and exchange process as seamless as possible for our valued customers.

Return Policy:

1. Conditions for Returns:

• The product must be in its original condition, unused, and undamaged.

• The return request must be submitted within 3 business days of receiving the product.

2. Shipping Costs:

• The customer is responsible for the shipping costs of returning the product, which will be determined based on the selected shipping company.

Exchange Policy:

1. Conditions for Exchanges:

• The product must be in its original condition and unused.

• The exchange request must be submitted within 5 business days of receiving the product.

• The customer bears the shipping cost for the new product, determined by the selected shipping company.

2. Price Difference in Exchanges:

• If the new product is of a lower price, the difference will be refunded to the customer.

• If the new product is of a higher price, the customer must pay the difference before the new product is shipped.

General Terms:

1. Non-returnable or Non-exchangeable Products:

• Products damaged due to misuse.

• Products that have been opened or used.

• Products sold as part of special promotions or final clearance sales.

2. Refunds:

• Refunds will be processed within 3 business days of receiving the returned product.

• Refunds will be issued to the original payment method used during purchase.

Frequently Asked Questions (FAQs):

• Can I return a used product?

No, used or damaged products cannot be returned or exchanged.

• What is the delivery time for return and exchange requests?

• Within Riyadh: 24-48 hours.

• Outside Riyadh: 3-7 business days.

• How can I submit a return or exchange request?

You can submit your request via WhatsApp at: +966546681476